Service

More About Hongguan Tech Service

"As a professional mask-making machinery manufacturer in China, we respond to customer needs in the first time and we are committed to providing quality and caring services to global customers."

Kevin Wu

COO

Pre-sale

Technical Support

Professional sales team and engineer team provide professional technical Support
To answer all the customer’s questions about any kinds of mask machines ,including 3Ply mask machine ,KN95 Mask Machine, KF94 Mask Machine, Cup Mask Machine, and also customized mask making machines.

Instant Reply

18 hours on line service each day, you can contact us by Email, Whatsapp, skype, Wechat, Phone number, and so on.

Video Support

Video inspection accepted because of COVID-19

OEM support

Certificate support: CE, FDA

In-sale Service

In the processing of production, our professional technical engineers inspect the processing to ensure the quality of mask machines. After our machine finish , our engineer will make 24 hours test constantly and ensure the machine reach to the best performance.
Shooting working video and machine pictures for customers’ confirmation. Shoot delivery video , parts pictures in every detail and save on file so that our after sale team can help customer solve question faster

Technical Support

Staffed by experienced service professionals, our support center never close. Our technical support professionals are available 24 hours a day, 365 days a year. Our service can help you:
Diagnose and troubleshoot.
Assess machine performance.
Identify components.
Mount and/or remove components.
Review software and control system.
Optimize equipment performance.

After-sale

1 years quality guaranty, the machine with main parts(excluding the consumables) shall be changed free of charge when if there is any problem during the mask machine warranty period.
Free training course at our factory.
We will provide the consumable parts at an agency price when you need replacement.
18 hours on line service each day, free technical support.
Machine has been adjusted before delivery , operation disk and manual was included. If there is also any questions, pls kindly tell me.

Packing

We have 3 layers package. For the outside, we adopt standard plywood box for exportation. For different customer delivery requirement ,such as air delivery for urgent needs ,we will try our best to reduce the size to help customers save the cost.